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MemberDesk
Gyms & studios
Keep members from quietly leaving.
MemberDesk shows who hasn’t visited lately and whose renewal is coming up, so you can reach out before they cancel.
- Front-desk or phone check-in
- Drop-off alerts
- Renewal and class-pack reminders
Front desk check-inMia R. · Spin class 6:00 PM
Drop-off alertPriya hasn’t visited in 16 days
The problem
Sound familiar?
Members drift away without a word.Visits slow down, then stop. By the time they cancel, it’s too late.
Renewals sneak up.Annual plans and class packs run out and nobody notices in time.
Trial members aren’t followed up.People who tried a class never hear from you again.
Your guided tour
Let our guide show you MemberDesk, step by step.
Our NetNook guide explains the problem, then demonstrates MemberDesk on a real working day with sample data, so you see exactly how it fits your business before you decide anything.
Chapters
- 0:00Meet FintanWhy it matters
- 0:17Build your own demoShown on screen
- 0:21Check-in at the front deskShown on screen
- 0:30Who has gone quietShown on screen
- 0:42Trial guests to follow upShown on screen
- 0:48Renewals coming upShown on screen
- 0:54Every member at a glanceShown on screen
- 1:01What keeping members is worthExample only
- 1:08Make it yoursTell us how you work
- 1:18Your private versionGet your own copy
Step by step
How MemberDesk works
- 1Members check inAt a front-desk tablet or on their phone.
- 2MemberDesk watches visitsIt flags members who haven’t come in for the number of days you choose.
- 3See renewals coming upPlans and class packs about to run out, in one list.
- 4Reach out personallyText or email from your phone with friendly templates.
Up close
Know your members. Keep your members.
Fast check-inTablet at the front desk or the member’s phone.
Drop-off alertsA list of members who haven’t visited lately.
Renewals listWho renews soon and who has few classes left.
Trial follow-upNever lose a trial member to silence.
Visit historyEvery member’s visits and notes in one place.
Message templatesFriendly check-in messages sent from your own phone.
What it’s worth to you
More money in, less time spent.
Here is what changes in your week once MemberDesk is running.
Make moneyKeep members you would have lost.See who stopped showing up and whose renewal is coming, and reach them before they cancel.
Save timeRenewals and check-ins without the spreadsheet.Members, plans, visits and renewals in one place your front desk can use on day one.
GrowA community people stay in.Personal check-ins at the right moment make members feel noticed, which is why they stay.
Do the math with your own numbersIf a membership is $60 a month and you keep just 5 members a month who would have quietly left, that is $3,600 a year from those five alone.An example to try with your own figures, not a promise of results.
Who it is for
For gyms, studios and clubs.
GymsYoga studiosPilates studiosMartial artsCrossFit boxesDance studiosClimbing gymsSwim schools
Try it yourself
Click around MemberDesk before you decide.
The live demo is loaded with sample data. Open it, press every button, and see how it would work for your business. No sign-up needed.
Does MemberDesk bill my members?
Keep billing members the way you do today. MemberDesk focuses on visits, renewals and keeping members. Chat with us about billing before you buy.
How do members check in?
At a tablet at your front desk, or on their own phone.
Can I import my current members?
Yes. You upload your member list yourself with a step-by-step guide, so it never leaves your studio.
Can my front-desk staff use it?
Yes. Give each staff member their own login.
Pricing
Seen enough? Here’s how to get MemberDesk.
One simple price. Everything included, no monthly fees. Still have a question? Ask the team first.
ONE PRICE, YOURS TO KEEP
Own it
$697one time
Your own private copy, set up for your business. After year one, $150 a year keeps it hosted, backed up and updated.
- Your own private MemberDesk
- Step-by-step guide to upload your own members
- Front-desk check-in set up
- 1 year of hosting, backups and updates
No monthly fees
$997for 3 years, all in
One payment of $697, then $150 a year from year two for hosting, backups and updates. An app that charges $59 a month costs $2,124 over the same 3 years, and you never own it.
- Pay once, it's yours
- No subscription, no surprise price rises
- Unlimited members
- Your data stays yours: download it any time
Founding price: $497 to own it. The first 5 MemberDesk customers save about 29% in return for an honest testimonial after 30 days.
Optional Pro Care, $497 for a full year (one payment, no auto-renewal): priority changes and a monthly review by email.20-day money-back guarantee: use it with your own customers for 20 days. If it doesn’t earn its keep, we refund every dollar.Payment: after you order, Payoneer emails you a secure payment request for us (pay by card or US bank account), usually within 1 business hour. We pay the card and bank fees, so you pay exactly the price shown.
Boost your results
Bring more customers to MemberDesk.
MemberDesk looks after the customers you have. A website that turns visitors into calls, and social posts that keep you in front of your town, bring in more of them.
A website that makes the phone ringFast, mobile-first and written to turn visitors into calls and quote requests. Or keep your site and add our request form.See websites →Social posts, done for youA month of branded posts with captions for your town, ready to upload in about 15 minutes.See social media packs →
Ready when you are
Keep the members you worked so hard to win.
Order today and see who needs a check-in this week.
- Secure payment by card or US bank account through Payoneer
- Orders over $900 can be split into 2 payments
- 20-day money-back guarantee
- We never ask for your passwords